THE DESIGN OF A PERFORMANCE MEASUREMENT SYSTEM FOR A FRUIT PROCESSING EQUIPMENT MANUFACTURER
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Published
Dec 10, 2019
Bruna Cristine Scarduelli Pacheco
Claudio Luis Piratelli
Ethel Cristina Chiari Silva
Mischel Carmen Neyra Belderrain
Abstract
Several Performance Measurement Systems (PMS) are referred to in the literature, but there is little mention of the design stage in the construction of a PMS. The purpose of this paper is to design a performance measurement system capable of assisting management and continuously improving the production process of a manufacturer of food production equipment and maintenance service provider headquartered in the state of São Paulo. It is based on the method proposed by Piratelli (2010) called The Performance Prism (TPP) framework. It has two phases, and the first is based on the Strategic Options Development and Analysis (SODA) methodology; the second uses the Analytic Network Process (ANP), a Multiple Criteria Decision Making (MCDM) method. Nine performance indicators were created to meet the needs presented by the stakeholders: the directors, quality coordinator, and production manager, given the faces of The Performance Prism. The construction of a PMS allowed the company being studied to draw up strategy and management plans for the production process. The proposed method was shown to be effective when applied.
How to Cite
Pacheco, B. C. S., Piratelli, C. L., Silva, E. C. C., & Belderrain, M. C. N. (2019). THE DESIGN OF A PERFORMANCE MEASUREMENT SYSTEM FOR A FRUIT PROCESSING EQUIPMENT MANUFACTURER. International Journal of the Analytic Hierarchy Process, 11(3), 331–354. https://doi.org/10.13033/ijahp.v11i3.640
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Keywords
The Performance Prism, SODA, ANP, Intermediate goods industry
References
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Bortoluzzi, S. C., Ensslin, S. R. & Ensslin, L. (2011). Avaliação de desempenho multicritério como apoio à gestão de empresas: Aplicação em uma empresa de serviços. Gestão & Produção, 18(3), 633-650. Doi: https://doi.org/10.1590/s0104-530x2011000300014
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Ensslin, L., Dutra, A., Ensslin, S. R., Longaray, A.A. & Dezem, V. (2016). Modelo construtivista de apoio à gestão bancária. Espacios, 37(9), 12. Doi: https://doi.org/10.14488/enegep2017_tn_sto_243_408_31385
Guimarães, J. L. S. & Salomon, V. A. P. (2015). ANP applied to the evaluation of performance indicators of reverse logistics in footwear industry. Procedia Computer Science, 55, 139–148. Doi: https://doi.org/10.1016/j.procs.2015.07.021
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Holmberg, S. (2000). A systems perspective on supply chain measurements. International Journal of Physical Distribution & Logistics Management, 30(10), 847-868. Doi: https://doi.org/10.1108/09600030010351246
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Mostafa, S., Abdelhamid, T., Chileshe, N. & Dumrak, J. (2015). Decision support model using ANP to align leagile strategies to off-site manufacturing in Australia, International Journal of the Analytic Hierarchy Process, 7(3), 374-404. Doi: https://doi.org/10.13033/ijahp.v7i3.340
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Neely, A., Gregory, M. J. & Platts, K. W. (1995). Performance measurement system design – a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116. Doi: https://doi.org/10.1108/01443579510083622
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Neely , A., Mills, J., Platts, K., Richards,H., Gregory, M., Bourne, M. & Kennerley, M. (2000). Performance measurement system design: developing and testing a process based approach. International Journal of Operations & Production Management, 20(10), 1119-1145. Doi: https://doi.org/10.1108/01443570010343708
Neely, A., Adams, C. & Kennerley, M. (2002). The Performance Prism: the scorecard for measuring and managing business success. London, Great Britain: Prentice Hall, Pearson Education Limited.
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Piratelli, C. L. & Belderrain, M. C. N. (2010). Supporting the design of a performance measurement system with the analytic network process. International Journal of the Analytic Hierarchy Process, 2(1), 44-65. Doi: https://doi.org/10.13033/ijahp.v2i1.72
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Atkinson, M. (2012). Developing and using a performance management framework: a case study. Measuring Business Excellence, 16(3), 47-56. Doi: https://doi.org/10.1108/13683041211257402
Azevedo, R. C., Ensslin, L., Lacerda, R. D. O., França, L. A.,, Gonzalez, C. J. I., Jungles, A. E. & Ensslin, S. R. (2011). Avaliação de desempenho do processo de orçamento: estudo de caso em uma obra de construção civil. Ambiente Construido, 11(1). Doi: https://doi.org/10.1590/s1678-86212011000100007
Bana e Costa, C. A. (1992). Structuration, construction et exploitation d'un modèle multicritère d'aide à la décision. Tese (Doutorado em Engenharia de Sistemas) – Instituto Superior Técnico, Universidade Técnica de Lisboa, Lisboa, Portugal. Doi: https://doi.org/10.3934/krm.2018053
Bititci, U. S., Carrie, A.S. & Mcdevitt, L. (1997). Integrated performance measurement systems: a development guide. International Journal of Operations & Production Management, 17(5), 522-534. Doi: https://doi.org/10.1108/01443579710167230
Bititci, U. S., Turner, T. & Begemann, C. (2000). Dynamics of performance measurement systems. International Journal of Operations & Production Management, 20(6), 692-704. Doi: https://doi.org/10.1108/01443570010321676
Bortoluzzi, S. C., Ensslin, S. R. & Ensslin, L. (2011). Avaliação de desempenho multicritério como apoio à gestão de empresas: Aplicação em uma empresa de serviços. Gestão & Produção, 18(3), 633-650. Doi: https://doi.org/10.1590/s0104-530x2011000300014
Carlucci, D. (2010). Evaluating and selecting key performance indicators: an ANP-based model. Measuring Business Excellence, 14( 2), 66-76. Doi: https://doi.org/10.1108/13683041011047876
Choong, K. K. (2013). Understanding the features of performance measurement system: a literature review. Measuring Business Excellence, 17(4), 102-121. Doi: https://doi.org/10.1108/mbe-05-2012-0031
Choong, K. K. (2014a). Has this large number of performance measurement publications contributed to its better understanding? A systematic review for research and applications. International Journal of Production Research, 52(14), 4174–4197. Doi: https://doi.org/10.1108/ijppm-01-2013-0015
Choong, K. K. (2014b). The Fundamentals of Performance measurement systems: A systematic approach to theory and a research agenda. International Journal of Productivity & Performance Management, 63(7), 879-922. Doi: https://doi.org/10.1108/ijppm-01-2013-0015
Coughlan, P. & Coghlan, D. (2002). Action research for operations management. International Journal of Operations & Production Management, 22(2), 220-240.
Eden, C. & Simpson, P. (1989). Using cognitive mapping for strategic options development and analysis. In: Rosenhead, J. (Ed) Rational analysis for a problematic world. London: WiIey.
Ensslin, L., Dutra, A. & Ensslin, S. R. (2000). MCDA: a constructivist approach to the management of human resources at a governmental agency. International Transactions in Operational Research, 7, 79-100. Doi: https://doi.org/10.1111/j.1475-3995.2000.tb00186.x
Ensslin, S.R., Ensslin, L., Back, F. & Lacerda, R.T.O. (2013). Improved decision aiding in human resource management A case using constructivist multi-criteria decision aiding, International Journal of Productivity and Performance Management, 62(7), 735–757. Doi: https://doi.org/10.1108/ijppm-04-2012-0039
Ensslin, L., Montibeller Neto, G. & Noronha, S. M. (2001). Apoio à decisão: metodologias para estruturação de problemas e avaliação multicritério de alternativas. Florianópolis: Insular.
Ensslin, L., Giffhorn, E., Ensslin, S. R., Petri, S. M. & Vianna, W. B. (2010). Avaliação do desempenho de empresas terceirizadas com o uso da metodologia multicritério de apoio à decisão. Construtivista. Pesquisa Operacional, 30(1), 125-152. Doi: https://doi.org/10.1590/s0101-74382010000100007
Ensslin, S.R., Ensslin, L. & Lacerda, R.T.O. (2011). A performance measurement framework in portfolio management, Management Decision, 49(4), 648-668. Doi: https://doi.org/10.1108/00251741111126530
Ensslin, L., Dutra, A., Ensslin, S. R., Longaray, A.A. & Dezem, V. (2016). Modelo construtivista de apoio à gestão bancária. Espacios, 37(9), 12. Doi: https://doi.org/10.14488/enegep2017_tn_sto_243_408_31385
Guimarães, J. L. S. & Salomon, V. A. P. (2015). ANP applied to the evaluation of performance indicators of reverse logistics in footwear industry. Procedia Computer Science, 55, 139–148. Doi: https://doi.org/10.1016/j.procs.2015.07.021
Hanson, J.D., Melnyk, S.A. & Calantone, R.A. (2010). Defining and measuring alignment in performance management. International Journal of Operations & Production Management, 31(10), 1089-1114. Doi: https://doi.org/10.1108/01443571111172444
Hernández, C.T., Marins, F.A.S. & Salomon, V.A.P. (2011) Análise da importância dos indicadores de desempenho da logística reversa mediante a utilização do analytic network process. XLIII Simpósio de Pesquisa Operacional. Ubatuba/SP. Doi: https://doi.org/10.5151/marine-spolm2015-140144
Ho, W. & Ma, X. (2018). The state-of-the-art integrations and applications of the analytic hierarchy process. European Journal of Operational Research, 267(2), 399–414. Doi: https://doi.org/10.1016/j.ejor.2017.09.007
Holmberg, S. (2000). A systems perspective on supply chain measurements. International Journal of Physical Distribution & Logistics Management, 30(10), 847-868. Doi: https://doi.org/10.1108/09600030010351246
Hu, Y. C., Wang, J-H. & Wang, R-Y. (2012). Evaluating the performance of Taiwan homestay using Analytic Network Process. Mathematical Problems in Engineering, 2012, 1-24. Doi: https://doi.org/10.1155/2012/827193
Kaplan, R. & Norton, D. P. (1997). Balanced scorecard: a estratégia em ação. Rio de Janeiro: Campus.
Kravchenko, T. & Seredenko, N. (2011) Decision-making with modeling of problem situations using the analytic network hierarchy process. International Journal of the Analytic Hierarchy Process, 3(1), 28-45. Doi: https://doi.org/10.13033/ijahp.v3i1.81
Kucukaltan, B.; Irani, Z.; Aktas, E. (2016). A decision support model for identification and prioritization of key performance indicators in the logistics industry. Computers in Human Behavior, 65, 346–358. Doi: https://doi.org/10.1016/j.chb.2016.08.045
Madeira Junior, A. G., Gonçalves, T.J.M. & Belderrain, M.C.N. (2011). Estruturação do problema de avaliação da qualidade dos terminais de contêineres por meio de mapas cognitivos. SOBRAPO - Revista Eletrônica Pesquisa Operacional para Desenvolvimento. Rio de Janeiro, 3(3), 230-241, set. – dez., 2011 Doi: https://doi.org/10.14488/1676-1901.v11i4.643
Marins, F.A.S., Pereira, M. S., Belderrain, M.C.N. & Urbina, L. M. S. (2010). Métodos de Tomada de Decisão com Múltiplos Critérios - aplicações na indústria aeroespacial. São Paulo: Edgard Blucher Ltda., p.248.
Marttunen, M., Lienert, J. & Belton, V. (2017). Structuring problems for Multi-Criteria Decision Analysis in practice: A literature review of method combinations. European Journal of Operational Research, 263, 1-17. Doi: https://doi.org/10.1016/j.ejor.2017.04.041
Mingers, J. & Rosenhead, J. (2004). Problem structuring methods in action. European Journal of Operational Research, 152, 530-554. Doi: https://doi.org/10.1016/s0305-0483(97)00018-2
Mingers, J. & Brocklesby, J. (1997). Multimethodology: towards a framework for mixing methodologies. The International Journal of Management Science, 25(5), 489-509. Doi: https://doi.org/10.1016/s0305-0483(97)00018-2
Mostafa, S., Abdelhamid, T., Chileshe, N. & Dumrak, J. (2015). Decision support model using ANP to align leagile strategies to off-site manufacturing in Australia, International Journal of the Analytic Hierarchy Process, 7(3), 374-404. Doi: https://doi.org/10.13033/ijahp.v7i3.340
Neely, A. (1999). The performance measurement revolution: why now and what next. International Journal of Operations & Production Management. v. 19. n. 2, p. 205-228.
Neely, A. (2005). The evolution of performance measurement research: Developments in the last decade and a research agenda for the next. International Journal of Operations & Production Management, 25(12), 1264-1277. Doi: https://doi.org/10.1108/01443579910247437
Neely, A., Gregory, M. & Platts, K. (2005). Performance measurement system design: developing a literature review and research agenda. International Journal of Operations & Production Management, 25(12), 1228-1263. Doi: https://doi.org/10.1108/01443579510083622
Neely, A., Gregory, M. J. & Platts, K. W. (1995). Performance measurement system design – a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116. Doi: https://doi.org/10.1108/01443579510083622
Neely, A., Richards,H., Mills, J., Platts, K. & Bourne, M. (1997). Designing performance measures: a structured approach. International Journal of Operations & Production Management, 17(11), 1131-1152. Doi: https://doi.org/10.1108/01443579710177888
Neely , A., Mills, J., Platts, K., Richards,H., Gregory, M., Bourne, M. & Kennerley, M. (2000). Performance measurement system design: developing and testing a process based approach. International Journal of Operations & Production Management, 20(10), 1119-1145. Doi: https://doi.org/10.1108/01443570010343708
Neely, A., Adams, C. & Kennerley, M. (2002). The Performance Prism: the scorecard for measuring and managing business success. London, Great Britain: Prentice Hall, Pearson Education Limited.
Piratelli, C.L. (2010). Medidas de avaliação de desempenho de uma instituição de ensino superior: uma abordagem de pesquisa operacional. 300f. Tese (Doutorado em Engenharia Aeronáutica e Mecânica. Área Produção) – Instituto Tecnológico de Aeronáutica, São José dos Campos. Doi: https://doi.org/10.14393/19834071.2014.26671
Piratelli, C. L. & Belderrain, M. C. N. (2010). Supporting the design of a performance measurement system with the analytic network process. International Journal of the Analytic Hierarchy Process, 2(1), 44-65. Doi: https://doi.org/10.13033/ijahp.v2i1.72
Rentes, A.F., Carpinetti, L.C.R. & Van Aken, E.M. (2002). Measurement system development process: a pilot application and recommendations. In: Performance Measurement And Management Conference, World Trade Centre. Boston: Performance Measurement Association.
Rosa, F. S., Ensslin, S. R., Ensslin, L. & Lunkes, R. J. (2012). Environmental disclosure management: a constructivist case. Management Decision, 50(6), 1117-1136. Doi: 10.1108/00251741211238364
Rosenhead, J. (1989). Rational analysis for a problematic world. London: WiIey.
Saaty, T. L. (1980). The Analytic Hierarchy Process. New York: McGraw-Hill, 1980.
Saaty, T. L. (1999). Fundamentals of the analytic network process. ISAHP1999, Kobe, Japan, August 12-14.
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