PRIORITIZING TOTAL QUALITY MANAGEMENT IMPLEMENTATION CRITERION FOR ENGINEERING EDUCATION: AN ANALYTIC HIERARCHY PROCESS ANALYSIS
Total quality management (TQM), which employs a set of principles and practices for improving organizational performance developed for industrial purposes, is now attracting researchers attention in the field of education. In this paper TQM implementation criterions were examined for their relative importance for better implementation in engineering education. Decision support method, Analytic Hierarchy Process AHP has been applied to prioritize and rank 13 TQM implementation criterions, 68 sub criterions and 4 Performance measure criterions by calculating their local and global weights. To effectively implement TQM, engineering education institutions (EEIs) should focus on the most important TQM practices such as Resource Management, Student Focus and Service Culture, and address the less important ones at a later stage. By doing so, they would gradually reduce employee resistance to change, especially if positive results are obtained.